Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and CareerPigeon ("CareerPigeon," "we," "us," or "our") and govern your access to and use of the CareerPigeon website, web application, browser extension, and related services (together, the "Service"). Please read them carefully.

By clicking to accept these Terms, creating an account, or accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Contents

1. Who we are

CareerPigeon is an AI-powered career platform that provides tools such as resume tailoring, AI mock interviews, application tracking, and professional networking features. The Service is operated by CareerPigeon, based in the United States. You can contact us using the details in Section 23.

2. Eligibility, age, and minors

You must be at least 13 years old to use the Service. By using the Service, you represent that you are at least 13 and have the legal capacity to enter into these Terms, or that a parent or guardian who has that capacity has agreed to these Terms for you as described below.

If you are in the European Economic Area, the United Kingdom, or Switzerland, you must be at least 16 years old (or the minimum age of digital consent in your country, which may be as low as 13).

Minors (13 to 17). If you are between 13 and 17 years old (or are otherwise a minor where you live), you may use the Service only if a parent or legal guardian has reviewed and agreed to these Terms, created or supervises your account, and accepts these Terms as the contracting party responsible for your use of the Service. By permitting a minor to use the Service, the parent or guardian represents that they have authority to agree to these Terms for the minor, personally agrees to these Terms (including the arbitration agreement and class-action waiver in Section 16), and is responsible for all use of, content submitted through, and charges on the account. Minors may not purchase paid subscriptions without the consent of, and use of a payment method belonging to, a parent or guardian.

We do not knowingly allow children under 13 to use the Service, and we do not knowingly collect personal information from them, as described in our Privacy Policy.

Where the Service is available. We control and operate the Service from the United States and make no representation that it is appropriate or available for use in other locations. You are responsible for complying with the laws of your jurisdiction, and you may not use the Service where prohibited by law.

3. Your account

To use most features you must create an account. You agree to provide accurate and complete information and to keep it current. You are responsible for safeguarding your login credentials and for activity that occurs under your account. Notify us promptly at Section 23 if you suspect any unauthorized use. To the fullest extent permitted by law, we are not responsible for losses arising from unauthorized use of your account, except to the extent caused by our failure to use reasonable security. You may not share your account or create an account for anyone other than yourself (or, for a parent or guardian, the minor in your care) without our permission.

4. License to use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your own personal, non-commercial career-development purposes. We may modify, suspend, or discontinue any part of the Service as described in Section 20.

Pre-release. The Service is provided on a pre-release and evolving basis. It may contain bugs or errors, features may change or be discontinued, and availability and performance are not guaranteed. We may not preserve your content or settings, so you should keep your own copies of anything important to you (such as your resume).

5. Subscriptions, billing, and cancellation

Plans. The Service offers a free tier and paid "Pro" subscription plans (for example, monthly and multi-month plans). Current features and prices are shown in the Service at the point of purchase.

Payment. Paid plans are processed by our third-party payment processor, Stripe. You authorize us and Stripe to charge your selected payment method for the plan you choose, plus applicable taxes. You are responsible for keeping your payment information current.

Automatic renewal and your consent. Unless stated otherwise at purchase, paid plans renew automatically at the end of each billing period at the then-current price, until you cancel. Before you are charged, we present the auto-renewal terms (the billing frequency, the recurring amount or how it is calculated, and how to cancel) clearly and conspicuously and obtain your affirmative consent to them at checkout, separately from your acceptance of these Terms. By subscribing, you authorize these recurring charges until you cancel.

Confirmation. After you subscribe, we send an acknowledgment that includes the auto-renewal terms, the cancellation policy, and how to cancel.

Cancellation. You may cancel at any time, online through your account settings, by the same means you used to subscribe and without contacting us (and, additionally, you may contact us at Section 23). Cancellation takes effect at the end of the current billing period. You keep Pro access through the end of the period you have already paid for, and you will not be charged again.

Renewal and price-change notices. For longer subscription terms, and before any increase in your recurring price takes effect, we will send you advance notice that includes the new terms and how to cancel, as required by applicable law.

Refunds. Except where required by applicable law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features you did not use.

Free tier and trials. Free-tier features are subject to usage limits that we may set and change. We may offer trials or promotional pricing on terms we specify, and we may modify or withdraw them.

6. Acceptable use

You agree not to, and not to attempt to or allow anyone else to:

• use the Service in violation of any law or these Terms, or for any unlawful, fraudulent, infringing, or harmful purpose;
• submit content that is false or misleading (including fabricated credentials), unlawful, defamatory, harassing, hateful, or that infringes or violates the rights of others;
• upload another person's personal information without a lawful basis or their consent, or use the networking features to harass, spam, or contact people unlawfully;
• use the Service, or any output, to violate employment, anti-discrimination, fair-hiring, or equal-opportunity laws, or to make or support an unlawful decision about any person;
• reverse engineer, decompile, scrape, data-mine, or attempt to extract source code, models, prompts, or underlying data from the Service, except to the extent this restriction is prohibited by law;
• use prompt injection, jailbreaking, or similar techniques to bypass the AI features' safety or usage controls, or use the Service to build, train, or improve a competing product or model;
• use bots or automated means to access the Service, or circumvent usage limits, rate limits, quotas, security, or access controls;
• interfere with, disrupt, overload, or probe the Service or its security, or introduce malware or harmful code; or
• resell, sublicense, or commercially exploit the Service without our written permission.

Usage limits and fair use. We may set, change, and enforce reasonable usage limits, rate limits, and quotas on any account, including paid accounts, to prevent abuse, ensure availability and security, and manage costs. We may throttle, limit, suspend, or decline usage that we reasonably determine is abusive, automated, fraudulent, or materially in excess of normal personal use.

Third-party platforms and your communications. When you use the Service to interact with third-party platforms (for example, email, LinkedIn, job boards, or applicant-tracking systems), you are responsible for complying with those platforms' terms. You are solely responsible for your communications and for complying with the laws that govern them, including anti-spam and electronic-communication laws (such as the CAN-SPAM Act, the TCPA, and CASL), and for obtaining any consent required before contacting a person.

We may investigate and take appropriate action, including removing content, limiting features, and suspending or terminating accounts, for any violation.

7. Your content

Your ownership. You retain ownership of the content you submit to the Service, such as resume files you import (processed in memory and not kept), the Career History and resume you build in the Resume Workshop, job descriptions, application records, networking notes, and interview responses ("User Content").

License to us. You grant us a worldwide, non-exclusive, royalty-free license (sublicensable to our service providers) to host, store, reproduce, process, reformat, transmit, and display your User Content, and to create derived material (such as tailored resumes, analyses, and interview feedback), solely to operate, provide, secure, and improve the Service for you and as described in our Privacy Policy. We do not use your User Content to train our own AI models (see the Privacy Policy). This license ends when you delete the relevant User Content or your account, except for content retained as required by law or in routine backups for a limited period. Deleting a Career History item does not remove copies of it contained in tailored resumes you have already accepted; you can delete those tailored resumes separately.

Your responsibility and representations. You represent and warrant that you have the rights necessary to submit your User Content and to grant the license above; that your User Content, and our permitted use of it, does not violate these Terms, any law, or any third-party right; and that you have any consents required to include another person's personal information (for example, a reference's or networking contact's details). You are solely responsible for your User Content and for how you use any output of the Service, including anything you send to employers or other third parties.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use it for any purpose without restriction or obligation to you.

8. AI features

The Service uses artificial intelligence to generate suggestions, tailored resumes, interview questions and feedback, analyses, and similar output. "Input" means the content you submit to the AI features; "Output" means the content the Service generates in response.

Personal Recruiter, where available, is an AI job-pitch assistant that may help identify roles and draft materials. It is not an employment agency, staffing firm, recruiter of record, or employer, and no placement, interview, offer, or employment outcome is promised or implied.

Ownership of Output. As between you and us, and to the extent permitted by applicable law, you retain your rights in your Input and own the Output. We assign to you all of our right, title, and interest, if any, in the Output, subject to your compliance with these Terms. Because AI is probabilistic, Output may not be unique, and other users may receive the same or similar Output.

No reliance; you must review Output. You acknowledge and agree that:

• AI Output may be inaccurate, incomplete, or unsuitable, and may not reflect real people, employers, or facts;
• the Service provides career tools and informational content only and does not provide legal, financial, medical, or other professional advice;
• we do not guarantee any result, including any interview, job offer, or employment, and the Service is not an employer, recruiter, or employment agency and does not make hiring decisions;
• you must independently review and verify Output, including using your own judgment and human review, before relying on it or submitting it to anyone; and
• you knowingly assume all risk arising from your use of Output, including any decision to submit AI-assisted materials to employers or third parties, and any reliance on Output is at your sole risk.

To provide AI features, your Input and Output are processed by third-party AI service providers, as described in our Privacy Policy.

9. Intellectual property

The Service, including its software, design, text, graphics, logos, and the "CareerPigeon" name and marks, is owned by us or our licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you in these Terms, we reserve all rights in the Service. You may not use our names, logos, or trademarks without our prior written permission.

10. Copyright complaints (DMCA)

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a notice with the information required by 17 U.S.C. 512(c)(3) to our designated agent at legal@careerpigeon.ai. We may remove allegedly infringing content, and we may terminate the accounts of repeat infringers. If your content was removed, you may submit a counter-notice as permitted by the DMCA.

11. Third-party services

The Service relies on, links to, or interoperates with third-party services (such as our payment processor, AI service providers, and websites you choose to connect to or visit, including job postings and professional networks). We do not control and are not responsible for third-party services, and your use of them may be governed by their own terms and policies. Your dealings with third parties are solely between you and them.

12. Privacy

Our Privacy Policy explains how we collect, use, and share personal information and is incorporated into these Terms by reference. By using the Service, you acknowledge the Privacy Policy.

If you use Friends, accepted friends may see a coarse description of when you were last active. Activity visibility is on by default and can be turned off in the Friends area of your profile, in which case your status appears as unknown.

13. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT AND OUTPUT, INCLUDING AI-GENERATED OUTPUT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, THAT DEFECTS WILL BE CORRECTED, THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT, INCLUDING ANY EMPLOYMENT OUTCOME. YOU USE THE SERVICE AND ANY OUTPUT AT YOUR OWN RISK.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU; IN THAT CASE, SUCH WARRANTIES ARE LIMITED TO THE MINIMUM DURATION AND EXTENT PERMITTED BY LAW.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, REPUTATION, OR BUSINESS, OR FOR ANY LOST OR MISSED EMPLOYMENT OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, SUCH AS LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT, OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

15. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless CareerPigeon and its owners, operators, employees, contractors, agents, service providers, and licensors, and their respective heirs, successors, and assigns (the "Indemnified Parties"), from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any law; or (d) your violation of any right of a third party. This obligation does not apply to the extent a loss is caused by our own fraud or willful misconduct. We may assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.

16. Dispute resolution; arbitration; and class-action waiver

Please read this section carefully. It affects how disputes are resolved and limits how you can seek relief.

Informal resolution first. Before starting an arbitration or other proceeding, you agree to contact us at Section 23, describe the dispute, and allow 60 days for the parties to try to resolve it informally. This period tolls any applicable limitations deadline and is a condition to starting a proceeding.

Binding arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (and, for coordinated filings, its Mass Arbitration Supplementary Rules), rather than in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this section. Judgment on the award may be entered in any court with jurisdiction.

Delegation. The arbitrator, and not any court, has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, except that (a) the enforceability of the class-action waiver below is for a court to decide, and (b) the small-claims and intellectual-property carve-outs are decided by a court.

Class-action and jury waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. You and we waive any right to a jury trial.

Fees and location. Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. We will pay the fees those rules require us to pay, and to the extent your share of fees for a non-frivolous claim would exceed what it would cost to file the claim in court, we will pay that excess. Any in-person hearing will take place in the U.S. county where you reside or another location you and we agree to, and you may instead elect a telephonic, video, or documents-only proceeding where the rules allow.

Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual-property or unauthorized-access rights. In addition, to the extent applicable law (such as California's rule on public injunctive relief) provides that a claim for public injunctive relief may not be waived or sent to arbitration, such a claim may be brought in court, and the rest of this section still applies. Nothing in this section prevents you from electing to remove a dispute involving sexual assault or sexual harassment from arbitration to the extent permitted by applicable law.

30-day opt-out. You may opt out of this arbitration and class-waiver section within 30 days after you create your account by sending written notice to legal@careerpigeon.ai that includes your name, the email associated with your account, and a clear statement that you opt out of arbitration. We will acknowledge a valid opt-out. If you opt out, the governing-law and venue provisions in Section 17 apply to disputes between us. Opting out does not affect any other part of these Terms.

Coordinated filings. If 25 or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches under the AAA Mass Arbitration Supplementary Rules. The limitations period is tolled for all demands while batching proceeds, no result in one demand is binding precedent on any other claimant, each claimant retains the right to bring a qualifying individual claim in small-claims court, and nothing in this paragraph requires any claimant to wait longer than the AAA's rules permit.

Severability. If the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court while the remaining claims proceed in arbitration. If any other part of this section is found unenforceable, the remainder will remain in effect.

17. Governing law and venue

These Terms and any dispute between you and us are governed by the laws of the United States and the U.S. state where CareerPigeon is principally located, without regard to conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act). For any dispute not subject to arbitration, you and we agree to the jurisdiction and venue of the state and federal courts serving that location, unless mandatory consumer-law rules require otherwise. These choices do not deprive you of the protection of mandatory consumer-law provisions in your place of residence.

18. Time to bring a claim

To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to the Service or these Terms must be brought (in arbitration or, where permitted, in court) within one (1) year after the claim accrued; otherwise it is permanently barred. This limitation does not apply where prohibited by applicable law, and the 60-day informal-resolution period in Section 16 tolls it while that period runs.

19. Term and termination

You may stop using the Service at any time, and you may request deletion of your account as described in our Privacy Policy. We may suspend or terminate your access to all or part of the Service at any time, with or without notice, if we believe you have violated these Terms or applicable law, to protect the Service or others, or to discontinue the Service. Upon termination, your license to use the Service ends. Termination does not entitle you to a refund except as provided in Section 5 or as required by law. The provisions identified in Section 22 survive termination.

20. Changes to the Service

We may add, change, suspend, or discontinue features of the Service, in whole or in part, at any time, with or without notice, except where Section 5 or applicable law requires notice. Subject to Section 14, we are not liable to you or any third party for doing so.

21. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide reasonable advance notice (for example, by email to the address on your account or a prominent in-Service notice) at least 15 days before they take effect, and the updated Terms will show a new "Last Updated" date. Material changes will not apply retroactively to a dispute of which we already had notice, and changes to Section 16 will not apply to a dispute for which we had actual notice before the change. If you continue to use the Service after the changes take effect, you accept the updated Terms; if you do not agree, you must stop using the Service.

22. General provisions

Entire agreement; order of precedence. These Terms and the documents they reference (including the Privacy Policy) are the entire agreement between you and us about the Service and supersede any prior agreements on that subject. If these Terms and the Privacy Policy conflict about privacy practices, the Privacy Policy controls; for all other matters, these Terms control. You have not relied on any statement, promise, or representation not expressly set out in these Terms.

Severability. If any provision of these Terms is held unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms or your account without our consent. We may assign these Terms, including to a successor in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

Notices and electronic communications. We may provide notices to you by posting in the Service or emailing the address on your account. You consent to receive communications, agreements, and disclosures from us electronically, and you agree that electronic records and signatures satisfy any legal requirement that a communication be in writing or signed. You may withdraw this consent by closing your account and discontinuing use of the Service.

Export and sanctions. You represent that you are not located in, and are not a national or resident of, any country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list (including the OFAC Specially Designated Nationals list). You agree not to use the Service in violation of U.S. export-control or sanctions laws.

Survival. Sections 7, 9, 12, 13, 14, 15, 16, 17, 18, this Section 22, and Section 23 survive termination of these Terms, along with any other provision that by its nature should survive.

No third-party beneficiaries. These Terms do not create third-party beneficiary rights, except that the Indemnified Parties are intended beneficiaries of Sections 13, 14, and 15.

Headings. Headings are for convenience only and do not affect interpretation.

23. Contact

Questions, legal notices under these Terms, and arbitration opt-out requests may be sent to:

• Legal notices and arbitration opt-out: legal@careerpigeon.ai
• General support: help@careerpigeon.ai
• Privacy requests: privacy@careerpigeon.ai